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Every one of our products come backed with our one call we respond range of service options tailored to meet your needs. We also offer customized contracts to meet specific environments. Support benefits include:
- Advance parts replacement programs
- Hot site hot spares
- 7/24 technical phone/email support options
- 2-4 hour response times and automatic escalation procedures
- On-site installation and support options
- Preventive maintenance and upgrade programs
- Pre-sales site assessment
- Web-based customer access call logging and incident tracking
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