The RMA authorization number must be obtained from our RMA Department prior to returning any product. RMA numbers are valid for 30 days from the date of issue.

• RMA request must have original invoice number.
• RMA request must include product serial number.
• Authorized RMA product must be received in our office within 10 days of issuance of RMA number.
• Returns must be sent via traceable service such as Federal Express or UPS and insured for the full value of the product.
• RMA number must be clearly printed on the outside of the package.
• Shipping of the product back to nDataStor in proper packaging is entirely the customers responsibility.
• Product being returned with insufficient package will be refused and the warranty will be voided.
• A signed copy of the RMA Form must be faxed to 707-633-4041 on the day of issuance of the RMA or the RMA will be considered void.

RMA Standard Support

RMA Classified Support